Kirby Pratt

Operations Director | Employee and Client Engagement

Kirby Pratt is a marketing professional with over 10 years of experience, primarily in hospitality and retail organizations. She joined Han Santos as Marketing Director in the summer of 2020. Kirby manages all marketing functions for the firm including internal and external communications, social media, and events.

Upon graduating, Kirby joined Holland America Line and spent four years shipboard in Entertainment and Events. After leaving Holland she went to Nordstrom where she worked within the Customer Experience team. Her three years at Nordstrom culminated as Customer Relationship manager, where she managed the growth of key client relationships and facilitated sales trainings.

More recently, Kirby was the Senior Marketing Program Manager for Restaurants Unlimited (presently Landry's Inc.) where she implemented the organization’s project management framework and lead campaign ideation, strategy, and execution. When the company was acquired in 2019, she continued to manage all marketing efforts as part of the transition team.

Kirby is a skilled problem solver and executes her work with enthusiasm and creativity. Her efforts support both our clients’ marketing initiatives and internal needs throughout the firm. For that reason, her background in service and relationship management from highly regarded organizations, including Disney, in addition to her event management experience makes her an integral part of the Han Santos Business Operations team.

“Improving the client experience should be at the heart of everything you do.”

Core Competencies:

  • Event Production
  • Branding & Campaigns
  • Social Media and Reputation Management
  • Training & Development
  • Loyalty Marketing and Engagement Strategies
  • Process Mapping & Improvement
  • Project Management


  • B.A., Public Relations, Washington State University, Edward R. Murrow College of Communication


  • English